Last updated: 3 November 2026
This Privacy Policy explains what information Grahak Khata collects, how it's used, and how it's protected, for shopkeepers using the Service and the customers whose records they keep in it.
From shopkeepers (account holders): name, shop name and address, phone number, email address, and billing details used for subscription payments.
From shopkeepers, about their customers: the customer records, sale and payment entries a shopkeeper enters into their own ledger — this data is entered and controlled by the shopkeeper, not collected by us directly.
We use this information to operate the Service — creating and securing your account, processing subscription payments, sending OTP codes and account notifications (by SMS/email), and providing customer support. We do not sell your data or your customers' data to third parties.
We send OTP codes, subscription reminders, and (where a shopkeeper uses the feature) payment reminders by SMS, WhatsApp, or email. These are sent through third-party providers (SMS/email gateways) solely to deliver the message — they are not used for marketing without consent.
Data is stored in a secured database. Passwords are hashed, not stored in plain text, and sensitive credentials (like payment gateway keys) are encrypted at rest. We take reasonable measures to protect data but no online service can guarantee absolute security.
We retain account and ledger data for as long as an account is active, and for a reasonable period afterward in case of billing disputes or as required by law.
You can update your profile details from Settings at any time. To request deletion of your account and data, contact support using the details below.
We may update this Privacy Policy from time to time. We'll post the updated version here with a new "Last updated" date.
Questions about this policy or your data? Reach us or on WhatsApp at 7976350038.